HR Operations Manager

Hays Electrical Services•Houston, TX

About The Position

Hays Electrical Services is a premier commercial electrical contractor with over 18 years of experience delivering complex, high-quality electrical installations across a wide range of industries. Our success is built on strong operational processes, detailed project planning, and disciplined project execution. Position Overview: The HR Operations Manager owns the day-to-day execution of core HR processes, ensuring accuracy, compliance and a consistent employee experience across the organization. This role leads a small HR operations team and is accountable for HR service delivery, employee data integrity, policy administration, and regulatory compliance. This is a hands-on leadership role that balances people management with operational execution and continuous improvement.

Requirements

Bachelor’s degree in HR, Business Administration, or related field
5 years of HR experience with 2 years’ leading all facets of HR Operations such as HRIS administration, system implementation, benefits administration, compliance, total rewards administration, leave administration, etc.
Prior experience directly managing HR Operations staff and overseeing vendor relationships.
Strong knowledge of multi-state employment law and HR compliance.
Proven experience in benefit administration.
Experience with HRIS platforms and reporting.
Tech savvy.

Nice To Haves

PHR or SHRM-CP.
Prior experience in construction industry.
Experience supporting audits and regulatory reviews.

Responsibilities

Own daily HR operations including employee records, onboarding & offboarding processes, job changes, and policy administration.
Ensure consistent and compliant HR processes across all locations and departments.
Serve as escalation point for complex operational issues and employee inquiries.
Partner closely with Payroll and Finance to ensure accurate and timely processing.
Directly manage and develop the HR Operations team members.
Set clear performance expectations, priorities, and accountability.
Conduct regular 1:1s, development planning, and performance reviews for team members.
Assign projects, deliverables, and tasks to ensure clear accountability and execution timelines.
Manage workload effectively to ensure operational and compliance deadlines are met.
Direct the HR Operations team’s execution of benefit and HRIS administration and vendor coordination.
Train and coach team members on processes, compliance requirements, and vendor interaction.
Ensure compliance with federal, state, and local employment laws (FLSA, I-9, EEO, leave administration, HIPAA, record retention).
Maintain audit-ready HR documentation and records.
Support internal and external audits and regulatory inquiries.
Oversee day-to-day administration of employee benefit programs including medical, dental, vision, life, disability, and retirement plans.
Ensure accurate and timely benefit enrollments, changes, terminations, and reconciliations.
Partner with Payroll and Finance to ensure correct benefit deductions and carrier payments.
Manage annual open enrollment planning, communication, and execution.
Serve as escalation point for complex employee benefit issues and claim support.
Ensure benefit administration complies with applicable laws and regulations (ADA, COBRA, ERISA, HIPAA).
Oversee day-to-day administration of HRIS.
Manage relationships with benefit brokers, carriers, HRIS vendors, and other HR service providers.
Monitor vendor performance against service level agreements (SLAs) and contractual commitments.
Coordinate vendor meetings, renewals, and issue resolution.
Support vendor selection, RFPs, and implementation activities as needed.
Ensure vendors provide accurate reporting, timely service, and regulatory support.