SHIFT MANAGER

Covenant Health•Oak Ridge, TN

11d•Onsite

About The Position

The Shift Manager, Oncology assists in providing 24-hour management of the assigned unit or department. The role supports safe, efficient, competent patient care and helps ensure compliance with hospital policies, regulatory requirements, accepted standards of practice, and hospital contracts. The Shift Manager serves as a clinical resource, supervises patient care, and may provide direct care until appropriate staff are available. The role also supports daily resource scheduling, quality improvement, budgeting, staffing, personnel development, orientation, and staff education. The Shift Manager serves as a liaison between staff and administration, helps resolve conflicts and customer concerns, maintains professional relationships across departments, and serves on hospital committees as needed. The position requires sustained attention to detail and adaptability, including working under stress, and compliance with safety standards and required annual education. This is a full-time position of 80 hours per pay period with variable shifts at Methodist Medical Center of Oak Ridge.

Requirements

A minimum of two to three years of experience working as a Registered Nurse.
Current required RN licensure and/or certification.
CPR certification is required.
Education must be sufficient to meet the standards for the required license and/or certification; no specific minimum education level is stated.

Responsibilities

Maintains and ensures compliance with hospital policies and procedures, regulatory agencies, accepted standards of practice, and hospital contracts.
Facilitates patient admissions and discharges in conjunction with the admitting office.
Serves as a clinical resource for nursing staff.
Supervises the patient care process.
May provide direct patient care until appropriate staff are available.
Assists with scheduling appropriate resources to provide quality patient care and customer satisfaction on a daily basis.
Monitors departmental quality improvement activities, suggests topics for QT teams, recruits staff, and supports the teams.
Maintains departmental customer service standards and participates in resolving customer dissatisfaction issues through leadership and personal example.
Assists with preparation and review of the assigned unit or department budget.
Investigates, develops, and evaluates current trends in departmental methods.
Serves as a liaison between staff and administration.
Facilitates conflict resolution using appropriate techniques in an effective and professional manner.
Evaluates personnel and encourages and assists with their development.
Directs orientation of new staff and assists with staff educational activities.
Maintains positive intra-departmental and inter-departmental relations.
Serves on hospital committees as necessary for the benefit of the organization.
Maintains concentration and attention to detail for prolonged periods, including under stress, and demonstrates adaptability, flexibility, initiative, persistence, and efficient time management.
Provides safe, efficient, competent care to the assigned population and meets MMC Environment of Care Standards.
Follows policies, procedures, and safety standards; completes required annual education assignments; works toward goals and objectives; and participates in quality improvement initiatives as requested.
Performs other duties as assigned.