Shift Manager (03024) - 6 Clinton St

Domino's Franchise•Bangor, ME

18h•Onsite

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its management program. Shift Managers are responsible for everything that happens during their shift, including opening or closing the store and ensuring it operates to company standards. The role includes controlling costs, inventory and cash; managing food and paperwork; maintaining cleanliness and a professional store image; supporting marketing and profitability; and delivering excellent customer service. Managers are expected to set an example, follow all policies and procedures, and expect the same from their crew. The position also includes receiving and processing orders, handling confidential customer information responsibly, executing credit transactions, operating and cleaning equipment, preparing ingredients and products, taking inventory, completing paperwork, stocking supplies, and supporting teammates across workstations. Team members receive on-the-job orientation and training. The role may include delivery duties, such as delivering pizzas and promotional materials within a designated area, when required.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone communication skills to take and process orders.
Ability to enter orders using a computer keyboard or touchscreen.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to comprehend and give correct written instructions and communicate with customers and coworkers in person and by phone.
Ability to memorize recipes and portion amounts and/or follow detailed job aids.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Reliable attendance and punctuality, and transportation to and from work.
For delivery duties: valid driver’s license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
Ability to navigate adverse terrain and delivery sites, including multi-story buildings, private homes, and stairs, when performing delivery duties.

Responsibilities

Take responsibility for store operations during the assigned shift, including opening or closing.
Control costs, inventory, and cash, and complete associated paperwork.
Set an example by following company policies and procedures and expecting the same from the crew.
Manage food, work to a schedule, maintain store standards and cleanliness, and contribute to marketing and profitability.
Provide positive, professional customer service in person and by phone.
Receive and process telephone orders and enter orders using a computer keyboard or touchscreen.
Handle confidential customer information responsibly and execute credit transactions.
Work as part of a team, arrive on time, support other workstations, and complete closing duties, including cleaning.
Operate and clean equipment and facilities.
Prepare ingredients and products, make quality products, and take orders.
Stock ingredients and supplies from delivery areas to storage and work areas, including the walk-in cooler.
Take inventory and complete related paperwork.
When assigned delivery duties, deliver pizzas and promotional materials within the designated area and to customers’ doors.