Shift Manager

EZCORP•Galveston, TX

1d•Onsite

About The Position

At EZCORP, which includes EZPAWN, Value Pawn, and more, we are looking for Team Members to lead the way today and to step into greater roles tomorrow. We provide development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. EZCORP is a leading provider of pawn loans in the United States and Latin America, passionate about customer service and our Team Members. We are hiring for a Retail Shift Manager (Lead Pawn Broker) to join our team. EZCORP offers full-time Team Members a comprehensive benefits package and a structured career path for skill enhancement. Our positions offer competitive pay based on experience with opportunities for quick pay and position increases. Completing the 5-week paid training program earns a $.50 raise and transition to Lead Pawnbroker. Leadership skills can be enhanced through structured leadership training programs, and a Store Manager in Training position (12-week program) is available for those following the Career Path to run their own store. As a Retail Shift Manager (Lead Pawn Broker), you will provide outstanding customer service, build relationships, promote sales, and make deals for pawn items. This role offers career growth in a retail environment, allowing you to connect with the community and make a positive difference while leading and influencing Team Members through coaching and hands-on involvement. You are responsible for fostering a friendly, courteous, and respectful environment that distinguishes EZPAWN from competitors. We seek individuals interested in building a rewarding career, developing others, and creating a great customer experience.

Requirements

Engaging personality
Solid leadership
Strong negotiation talents
Ability to read and manage customer needs
Highly organized and detail-oriented
Excellent judgment
Strong time-management and prioritization skills
Excellent communication and interpersonal skills
Ability to build solid ongoing customer relationships
High school diploma or GED
Minimum 1 years of supervisory, key holder, or team/shift lead experience
Able to pass a criminal background check and drug test
Valid driver’s license and auto insurance

Nice To Haves

Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
Sales background
Bilingual

Responsibilities

Provide outstanding customer service and build solid relationships with customers
Promote sales and make deals for a wide variety of pawn items
Lead and influence Team Members around you through coaching and hands-on involvement
Provide a friendly, courteous, and respectful environment that clearly sets EZPAWN apart from the competition
Process loans and extensions
Come to jointly satisfactory terms regarding items to be pawned
Perform opening and closing store procedures
Supervise and coach store Team Members
Adhere to all Company policies, procedures, and regulations

Benefits

Competitive pay
Generous bonus potential
Development and career paths
Comprehensive benefits package
Structured career path
Opportunity to quickly increase your pay and position
Complete the initial 5-week paid training program and earn a $.50 raise and transition to Lead Pawnbroker upon completion of the program
Enhance your leadership skills through our structured leadership training programs
Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store
Free Health Insurance
Competitive Wages
Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
Great Working Hours
401(k) with Company Match
Generous Paid Time Off
Holiday Pay
Store Discount
No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan