Shift Manager - The Pub

ON TOP OF THE WORLD COMMUNITIES LLC•Ocala, FL

6d•Onsite

About The Position

A Shift Manager is responsible for supervising and coordinating the activities of the restaurant staff during a specific shift. The primary objective is to ensure efficient operations, exceptional customer service, and a positive dining experience for all patrons. The position requires strong leadership, organizational skills, and the ability to handle various responsibilities simultaneously.

Requirements

Previous experience in a supervisory or managerial role within the restaurant industry is preferred.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent communication and interpersonal skills to interact with staff and customers effectively.
Sound knowledge of restaurant operations, including food preparation, service standards, and safety regulations.
Exceptional problem-solving and decision-making abilities, especially in high-pressure situations.
Ability to work flexible hours, including evenings, weekends, and holidays.
Proficiency in using restaurant management software, POS systems, and other relevant tools.
Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
Excellent customer service and communication skills
Basic math skills

Responsibilities

Oversee and guide the performance of the restaurant staff during the assigned shift.
Recruit, hire, train, and supervise a team of employees, including shift supervisors, cashiers, cooks, and other support staff.
Set performance expectations, conduct regular evaluations, and implement training programs to enhance employee skills and performance.
Provide training, coaching, and feedback to ensure high-quality service standards.
Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
Monitor the dining area to ensure cleanliness, proper setup, and adherence to health and safety standards.
Interact with customers to gather feedback, address complaints, and enhance the overall dining experience.
Create shift schedules, taking into consideration employee availability, workload, and business needs.
Oversee the opening and closing procedures, ensuring that all tasks are completed accurately and efficiently.
Coordinate with the kitchen staff to ensure timely preparation and delivery of food orders.
Monitor inventory levels, track supply usage, and place orders as needed to avoid shortages.
Implement and enforce standard operating procedures, including cash handling, safety protocols, and cleanliness guidelines.
Collaborate with other managers and the restaurant owner to develop and implement strategies for improving operational efficiency and customer satisfaction.
Monitor employee attendance, punctuality, and adherence to company policies.
Ensure compliance with labor laws and regulations, including break schedules and overtime.