66 TC Shift Manager

Laguna Development Corp•Albuquerque, NM

8d•Onsite

About The Position

The Shift Manager assists the Store Manager in overseeing all aspects of retail operations, including store performance, cash control, budgeting, inventory management, security, customer service, and staff supervision. This role requires adherence to Laguna Development Corporation (LDC) core values, policies, and procedures while serving as a positive role model for both employees and customers. The Shift Manager is expected to maintain a respectful and professional attitude, provide superior customer service, and ensure punctual and consistent attendance. Key responsibilities include driving customer satisfaction, monitoring product displays and promotions, maintaining accurate pricing and stock levels, ensuring compliance with all regulatory and company standards (including safety, sanitation, and wage laws), and building strong guest relationships through meaningful interactions. The role also supports hiring, training, coaching, and retaining staff; prepares and manages schedules and timekeeping; oversees daily reports, deposits, and inventory integrity; and ensures cashier accountability and vendor compliance. Additionally, the Shift Manager participates in leadership development programs, identifies operational improvements, controls costs, forecasts sales and labor needs, and maintains store appearance according to company standards while fostering a collaborative team environment.

Requirements

High school diploma or GED.
2–3 years of relevant experience with demonstrated leadership ability.
Proficiency in basic computer applications (Word, Excel, PowerPoint, Outlook) and office equipment.
Ability to pass a pre-employment drug and background screening.
Ability to obtain ServSafe certification within 90 days of hire.
Flexibility to work under pressure, including evenings, weekends, holidays, and other assigned duties as needed.

Responsibilities

Oversee all aspects of retail operations, including store performance, cash control, budgeting, inventory management, security, customer service, and staff supervision.
Drive customer satisfaction.
Monitor product displays and promotions.
Maintain accurate pricing and stock levels.
Ensure compliance with all regulatory and company standards (including safety, sanitation, and wage laws).
Build strong guest relationships through meaningful interactions.
Support hiring, training, coaching, and retaining staff.
Prepare and manage schedules and timekeeping.
Oversee daily reports, deposits, and inventory integrity.
Ensure cashier accountability and vendor compliance.
Participate in leadership development programs.
Identify operational improvements.
Control costs.
Forecast sales and labor needs.
Maintain store appearance according to company standards.
Foster a collaborative team environment.
Recommend hiring, promotions, discipline, and termination.
Train staff.
Schedule staff.
Direct work.
Evaluate staff performance.