Shift Manager Hardee's (1292)

Hardee's•Monroe City, MO

11d•Onsite

About The Position

The Shift Leader assists the Assistant Manager and General Manager with management activities and duties, ensuring all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Team Members are performing their job responsibilities and meeting expectations in all areas of their job description. The role involves managing and organizing restaurant operations during a shift, supporting hospitality and guest satisfaction, maintaining quality, service, cleanliness, sanitation, safety, and security standards, and helping maximize sales and profits while controlling costs. The Shift Leader also trains and supervises Team Members and maintains a cooperative working relationship with management and staff.

Requirements

Must be a minimum of 18 years old.
Must be willing to work flexible hours, including opening and closing shifts.
Must have reliable transportation and a method of communication with the restaurant, such as a phone or email.
Excellent communication, interpersonal, and leadership skills.
Ability to maintain the respect of the team.
Guest-driven focus.
Ability to make decisions effectively under pressure while delegating tasks appropriately.
Excellent organizational and prioritization skills.
Ability to work with others as a team.
Ability to meet performance standards.
Ability to take initiative and solve problems.

Responsibilities

Take necessary action to ensure outstanding hospitality service, anticipate and exceed guest needs, and handle situations and requests immediately in a positive manner.
Monitor all aspects of restaurant operations to anticipate problems and take initiative to correct problem areas immediately.
Consistently enforce and maintain quality, service, and cleanliness standards.
Monitor and maintain proper staffing levels and labor costs.
Create a friendly atmosphere for Team Members and Guests.
Train and provide direction and supervision for Team Members.
Support efforts to maximize sales and profits and minimize controllable costs.
Plan, organize, and implement operational routines and activities during the shift.
Maintain a cooperative, harmonious working relationship with management and fellow Team Members.
Ensure sanitation, safety, and security policies and procedures are observed and enforced.
Maintain a personal appearance that meets company standards and display professionalism.
Follow HR, sanitation, safety, and security policies and procedures to provide a safe and compliant environment.
Perform other tasks as directed by management.