Shift Manager

Dunkin'•Haverhill, NH

22h

About The Position

The Shift Manager supports the Restaurant Management Team by overseeing restaurant operations during assigned shifts, ensuring positive guest experiences, and maintaining smooth and efficient store performance. This hands-on leadership role involves performing crew-level tasks while guiding the team, upholding brand standards, and driving service excellence. The role includes leading shift operations, supporting and coaching crew members, modeling friendly hospitality, addressing guest concerns, and carrying out shift administration such as opening or closing procedures, cash handling, inventory support, and communicating with the management team.

Requirements

Strong communication, teamwork, and problem-solving skills.
Ability to multitask and prioritize during busy periods.
Dependable and punctual, with a commitment to delivering great guest service.
Ability to lead a team in a fast-paced environment while maintaining composure and accuracy.
Ability to stand for extended periods and lift up to 40 lbs as needed.
Ability to work early mornings, weekends, and holidays based on business needs.

Nice To Haves

Six or more months of experience in food service, retail, or a similar fast-paced environment.
Prior leadership or shift-level responsibility.

Responsibilities

Lead shift operations to ensure consistent adherence to Dunkin’ brand standards.
Work in all line positions, including register, drive-thru, sandwich station, beverage station, prep, and cleaning, to support the team and maintain speed of service.
Ensure food safety, cleanliness, and sanitation procedures are followed at all times.
Monitor product quality, equipment functionality, and overall store readiness.
Direct and support crew members throughout the shift to maintain productivity and service standards.
Provide on-the-spot coaching, training reinforcement, and positive motivation.
Assist with onboarding new team members by modeling proper procedures and behaviors.
Help maintain a respectful, inclusive, and team-oriented work environment.
Model hospitality and friendly service at all times.
Resolve guest concerns promptly and professionally.
Ensure the restaurant is clean, stocked, and welcoming.
Execute opening, mid-shift, or closing procedures accurately and efficiently.
Manage cash handling, drawer counts, and safe drops according to policy.
Support inventory counts, waste tracking, and product rotation.
Communicate shift updates, issues, and needs to the management team.
Perform crew-level tasks, including food preparation, beverage production, order taking, cleaning, and stocking.