Shift Manager

Gusto Holdings, LLC•Atlanta, GA

5h•Onsite

About The Position

At gusto!, we believe in aligning our brand’s passions with our people’s passions to create a motivated, inclusive, and supportive environment that fosters growth. Founded by Nate Hybl, gusto!'s mission is to refuel the human spirit with life-giving food and good energy, offering healthier bowls and wraps with bold flavors and high-quality ingredients. The company has been recognized in QSR Magazine's "Best Brands to Work for 2022" and multiple Atlanta Business Chronicle awards, aiming to be the most empowering employer in the industry. The Shift Manager ensures that all aspects of shift operation, including training, food preparation, food safety, cleanliness, sanitation, opening and closing duties, uniforms, and team member attendance, meet or exceed gusto! standards and specifications. This role includes staff management, shop security, team building, and ensuring a premium guest experience in a high-energy dining environment. This role involves interacting with multiple departments and acting as a brand ambassador at all times.

Requirements

Experience in a customer-centric role, with a focus on providing exceptional service
Consistent reliability and punctuality
Ability to handle challenges resourcefully and efficiently
Ability to use electronic systems, such as computers and tablets
Willingness to work flexible hours, including weekends and holidays
Strong communication skills, capable of coordinating between various teams
Able to work well in a team environment
A desire for continuous learning and professional development
Must have a clean motor vehicle report (multiple violations can disqualify you from the position)
Must have a reliable means of transportation

Nice To Haves

Prior experience in a coordination or management role within the foodservice industry is a plus

Responsibilities

Ensure all catering requirements submitted by the Sales team are communicated and executed
Oversee the shop’s catering schedule, including deliveries
Assist in operations of the entire business, including Service, Production, and other related areas
Accountable for performing tasks related to all revenue streams including cashier, credit card terminals, and third party meal delivery partners (DoorDash, Uber Eats, etc.)
Manage catering inventory and order supplies as needed
Maintain catering equipment and keeping the catering van clean and stocked
Ensure shop is open or closed according to gusto! standards and procedures
Enforce all food and physical safety policies and requirements
Maintain ServSafe Certification
Oversee the training and development of team members, ensuring they follow processes and policies
Train gusto! policies and procedures to new Team Members
Monitor and supervise timely arrival or departure of scheduled Team Members
Support the shop leadership in the daily operation of the shop
Create a positive work environment
Accountable for the performance of all team members when the active manager is not on duty
Direct team members through daily routines and interact with guests to ensure a premium guest experience
Adhere to uniform and personal hygiene standards including wearing non-slip shoes and cutting gloves
Delegate tasks to Team Members to ensure a clean and inviting workplace including stocking supplies, maintaining clean restrooms, dining room furnishings, floors, windows, doors, and plants
Participate in monthly P&L reviews with Shop leadership, identifying areas for improvement and new opportunities
Third-party delivery system knowledge and operation
Be comfortable standing for the entire shift and occasionally lifting items no heavier than 53 lbs
Act as a Brand Ambassador for gusto! at all times.
Other assigned shop duties