Shift Manager (Auntie Anne's Mall of America - Bloomington, MN)

FRESH DINING CONCEPTS LLC•Bloomington, MN

1d•Onsite

About The Position

Fresh Dining Concepts is seeking a Shift Manager for Auntie Anne's at the Mall of America in Bloomington, MN. As a Shift Manager, you will be responsible for the preparation and presentation of Auntie Anne’s and/or Cinnabon products to guests, and for the maintenance of the store premises and equipment, in accordance with Fresh Dining Concepts, LLC. This role involves a range of duties from food preparation to guest service and team leadership.

Requirements

0-1 years of experience in the food service industry or equivalent retail experience.
Current food handler certification, or ability to obtain certification within the first 30 days as required by local law.
Basic math and basic reading skills.
Ability to understand and carry out oral and/or written instructions in English and request clarification when needed.
Strong guest focus with excellent people skills; including positive can-do attitude and quick learner.
Availability to work shifts.
Ability to develop and maintain effective working relationships with co-workers.
Compliance with all health and sanitation laws and regulations.
Minimum age to operate a mixer is 18 years old.

Nice To Haves

Experience in computer, smart phones, iPads, retail handhelds, and POS systems.
General knowledge and understanding of the food industry or retail operations preferred, but not required.
Minimum age to operate an oven is 16 years old (16-year-old not able to use freight elevator).

Responsibilities

Prepare dough and other products (lemonade, butter, dips, Cinnabons, and yogurt).
Roll, twist, dip, shape, bake, and bag pretzels/Cinnabons/yogurt.
Prepare specialty pretzels or other brand products for Cinnabon.
Insert, rotate, and remove pretzel/Cinnabon trays; monitor ovens for correct baking time and product color.
Dip, drain, and fill pretzels/Cinnabons in the warmer/hot plate.
Prepare drinks and bag orders using appropriate health and safety measures.
Exhibit a friendly, and courteous attitude toward guests and co-workers.
Host, greet, and serve guests with a smile, and take orders.
Assertively and professionally suggest and upsell to increase the company’s profitability and check average.
Operate the point-of-sale system efficiently with minimum voids and accurately make change.
Serve and provide samples to potential guests.
Set up equipment, utensils, and supplies for opening.
Break down, clean, and put away equipment, utensils, and supplies at closing.
Perform cleaning and maintenance procedures as directed by the team member in charge of the shift.
Always comply with uniform policy and company hygiene/appearance standards.
Maintains regular and consistent attendance and punctuality.
Complies with Fresh Dining Concepts, LLC policies and procedures, including relevant federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.).