Pit Stop Shift Manager

Laguna Development Corp • Laguna, NM

3d • Onsite

About The Position

The Shift Manager supports the Store Manager in overseeing daily retail operations, ensuring strong store performance, customer satisfaction, inventory accuracy, cash handling, security, and compliance with company policies and regulatory requirements. This role is responsible for driving sales growth by monitoring store performance, forecasting sales goals, maintaining product availability and merchandising standards, and ensuring accurate pricing, promotions, and signage. The Shift Manager serves as a customer service leader, fostering positive guest relationships, resolving concerns, and promoting a welcoming shopping experience while maintaining high operational and food safety standards.

In addition, the Shift Manager provides direct supervision of store personnel, including scheduling, training, coaching, performance management, and recommending hiring, discipline, and retention actions. The position oversees labor budgets, timekeeping, vendor compliance, inventory integrity, cash control procedures, daily reporting, and bank deposits.

Requirements

• Strong leadership skills
• Strong organizational skills
• Strong problem-solving skills
• High school diploma or GED
• 2 to 3 years of relevant supervisory experience
• Flexibility to work weekends, holidays, and varied shifts
• Ability to perform physically demanding tasks
• Completion of ServSafe certification within 90 days of hire

Responsibilities

• Overseeing daily retail operations
• Ensuring strong store performance
• Ensuring customer satisfaction
• Ensuring inventory accuracy
• Ensuring cash handling
• Ensuring security
• Ensuring compliance with company policies and regulatory requirements
• Driving sales growth
• Monitoring store performance
• Forecasting sales goals
• Maintaining product availability
• Maintaining merchandising standards
• Ensuring accurate pricing, promotions, and signage
• Serving as a customer service leader
• Fostering positive guest relationships
• Resolving customer concerns
• Promoting a welcoming shopping experience
• Maintaining high operational and food safety standards
• Providing direct supervision of store personnel
• Scheduling store personnel
• Training store personnel
• Coaching store personnel
• Performance management of store personnel
• Recommending hiring actions
• Recommending discipline actions
• Recommending retention actions
• Overseeing labor budgets
• Overseeing timekeeping
• Overseeing vendor compliance
• Overseeing inventory integrity
• Overseeing cash control procedures
• Overseeing daily reporting
• Overseeing bank deposits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED