Pit Manager

Four Winds Casinos Career Site•South Bend, IN

2d•Onsite

About The Position

Responsible for implementing, supervising, and ensuring all operations of table games and employee performances are in compliance with our mission and objectives and gaming regulations. This role supervises the operation of specified table games, assists in employee selection, training, and evaluation, and maintains high standards in guest service and hospitality. The Pit Manager ensures games move at an appropriate pace, maintains game spread, limits, and staffing, and makes recommendations for hiring, promotion, and discipline. They also inform casino Shift Managers of noteworthy activity, facilitate information flow, and coach employees to improve performance. Understanding pit accounting procedures and maintaining current knowledge of gaming laws and internal controls are also key responsibilities. The role promotes an atmosphere of fun, mutual respect, dignity, and integrity, encouraging employees to share ideas and resolve conflicts, and retains employees through involvement in training and development.

Requirements

High school diploma or General Education Degree (G.E.D.) preferred
Two to five years experience in casino operations required.
Minimum of four years in table games preferred.
Strong organizational and interpersonal skills required.
This position requires a Level 2 Gaming License.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to write effective reports and memos.
Ability to respond to inquiries from employees or guests.
Ability to communicate effectively in one-on-one, small group, and large group situations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent, and to interpret data from graphs.
Ability to apply common sense reasoning to variety of situations.

Responsibilities

Supervises the operation of specified amount of table games, Blackjack, Roulette, Craps, Mini Baccarat, Big Six, on assigned shift.
Assists in the selection, training and evaluation of subordinate employees.
Maintains the highest quality standards in all areas of guest service and hospitality and developing players.
Ensures that all games move at an appropriate pace.
Maintains appropriate game spread, limits and staffing.
Makes recommendation and suggestions to Assistant Shift Manager to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table games employees on assigned shift in a fair and equitable manner.
Informs casino Shift Managers of all noteworthy, suspicious, or unusual activity.
Facilitates the flow of information throughout the casino.
Coaches employees in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.
Understands pit accounting procedures and administrative tasks i.e., fills, credits, marker transactions and responsibilities and monitors the same for floor people.
Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.
Promotes an atmosphere of fun for all casino guests.
Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
Retains employees through involvement in training and development.
Explains why we do things, in advance of doing them.