SHIFT MANAGER TABLE GAMES

Hollywood Casino at Columbus•Columbus, OH

10d•$90,000 - $92,000•Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides oversight for all games and staff in Table Games on their assigned shift. Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance. Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery. Responsible for the accountability of the chips, cards, dice and all other gaming equipment. Verifies table inventories and effectively manages table limits. Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Responsible for the overall integrity of daily operations on assigned shift. Understands and adheres to all bargaining unit agreements (where applicable). Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

Bachelor's degree (B.A./ B.S.) from four-year college or university; or minimum of four years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience preferred.
Excellent skills in both written and oral communication.
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Must have extensive knowledge of all Table Games and Table Games Operations.
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Responsibilities

Supervising staff and the overall daily management of a designated shift.
Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Providing oversight for all games and staff in Table Games on their assigned shift.
Ensuring enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls.
Monitoring for compliance.
Effectively handling customer concerns and requests.
Making final decisions in regards to service recovery.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifying table inventories and effectively managing table limits.
Working closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
Maintaining and processing all paperwork, logs, schedules, and communication pertaining to the Table Games department.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Responsible for the overall integrity of daily operations on assigned shift.
Understanding and adhering to all bargaining unit agreements (where applicable).
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintaining strict confidentiality in all departmental and company matters.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Evaluating team members within department and delivering constructive feedback to team members in regards to performance.
Determining recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
Determining work procedures and expedites workflow.
Responsible for employee performance (disciplining, coaching, counseling).