Shift Manager, Sportsbook

Hard Rock Hotel & Casino Ottawa•Cincinnati, OH

11d•Onsite

About The Position

Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook, including developing team members, implementing strategies to increase productivity and revenues, and ensuring industry-leading customer experience.

Requirements

3+ years’ experience in Gaming and or Sportsbook related management roles
Understand sports wagering terminology and products as well as managing customer expectations
Must obtain and maintain all licenses / certifications per Federal and State Regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.

Nice To Haves

Prior experience opening new properties/outlets strongly preferred.
Currently located in or willing to relocate to the Cincinnati metropolitan area

Responsibilities

Support the creation of an operational plan for operating and maintaining a Retail Sportsbook in a casino environment on a day-to-day basis
Ensure vigilance and control against all regulated areas of the Retail Sports Betting business
Foster and manage relationships with existing casino stakeholder & HRCC to enhance the success
Support the execution of strategies and opportunities from HRCC to introduce a Sportsbook product to the brands existing customer base
In cooperation with HRCC, leverage analytics to provide insights, make recommendations to reach players in new ways, and create value at the casino property
Develop and coach a team including Sportsbook Supervisor(s) and Sportsbook Agent(s)
Liaise with customer base in-person to provide product education and develop loyal relationships
Work with HRCC Risk Management team in the monitoring Sportsbook risk and liability
Collaborate with the Compliance Department to ensure product and operating procedures are compliant with all regulations, including ICS, SOPs, AML, Title 31, etc.