Shift Manager - Players Club

Casino and•Lincoln, RI

12d•Onsite

About The Position

The Players Club Shift Manager is responsible for maintaining and overseeing all aspects of the Players Club department, including Players Club operations, promotions, direct mail, bus tours, and events/box office functions. This role involves managing staff, maintaining databases, resolving guest issues, developing policies, managing budgets, and executing promotions. The Shift Manager will also oversee bus tour operations and box office functions, ensuring smooth operations and effective communication within the department and with other departments.

Requirements

Superior customer service skills
Prior supervisory/management experience (1-3 years)
Strong public speaking & interpersonal skills
Ability to work effectively with all levels of staff (including Directors & Vice Presidents)
Strong computer skills including Microsoft Office; Bally’s ACSC; Ticketmaster; Micros POS; and Total Promo
Superior organizational skills
Patience and ability to handle pressure
Must secure appropriate RI mandated gaming licenses

Nice To Haves

College degree
Prior gaming experience

Responsibilities

Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
Maintaining an accurate database of Players Club accounts.
Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
Creating and maintaining all departmental Policies & Procedures.
Ordering and tracking of all departmental items/stock following budgetary guidelines.
Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
Execution of certain specific promotions in Total Promo, including random winner drawings.
Creating and maintaining user accounts in the Total Promo system.
Ensuring that all promotions are adequately staffed and troubleshooting any issues.
Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
Attending and participating in general staff and weekly departmental meetings.
Attendance and participation in developmental conferences and workshops.
Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
Handling guest situations, phone calls and emails.
Working closely with other departments to resolve any guest issues that may arise.
Other duties as assigned by department Director.