Copy of Scooper, Lick Ice Cream | Mueller

Lick Honest Ice Creams•Austin, TX

2d•Onsite

About The Position

The role of the Shift Leader is to act as a monitor and enforcer of the day-to-day operations and procedures, staff supervision, and customer experience. This individual is an extension of the founders, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees, and an exciting, unique, and fulfilling customer experience. This person reports to the Shop Manager.

Requirements

State food handlers permit required
Able to communicate clearly and professionally with customers and team members (face-to-face or by telephone)
Able to read and comprehend written material
Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
Able to use hands to handle, control, or feel objects, tools or controls
Lift 50#
Fully support the founders mission and integrity of the brand
Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
Maintain highest shop and food/health sanitary and cleanliness levels
Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
Treat this position as a priority and be ready to lead your shift, team members, and tasks assigned
Surface concerns or frustrations immediately and directly to shop manager
Assume positive intent
Take initiative
Lead by example

Nice To Haves

Maintain a flexible schedule based on shop needs
Must be available for at least 3 shifts a week

Responsibilities

Maintain highest standards of cleanliness and order in storefront and kitchen
Ensure opening and closing procedures are being completed consistently and to the expected standards
Accurately processing all transactions, cash, credit cards, and gift cards
Prepare and serve all offered menu items
Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
Be able to answer all questions, including where we source our ingredients and how we craft our ice creams
Identify any customer issues/complaints and take necessary steps to correct them
Perform all other related duties as requested
Follow company uniform policy
Follow all policies and procedures outlined in the company handbook
Handle public inquiries in a timely and friendly manner
Manage ones time and the time of others
Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories