Shift Leader 602

WhiteWater Express Car Wash•Lexington, KY

3d•Onsite

About The Position

The Shift Leader position at WhiteWater Express is responsible for assisting with oversight of each shift. This role ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting. WhiteWater Express is a company built on respect, communication, and a passion for people, where team members are leaders and personal growth is key to organizational success. The company is rapidly growing and seeks self-starters who are motivated and ready for new challenges.

Requirements

Strong team player with leadership abilities to guide and support colleagues.
Comfortable working outdoors in all weather conditions, including evenings and weekends.
Physically capable of lifting up to 50 pounds and standing or moving for extended periods.
Detail-oriented with a focus on delivering high-quality service and maintaining safety standards.
Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success.
Adherence to all safety protocols, including proper handling of chemicals per safety guidelines.
Must successfully pass a background check.

Responsibilities

Foster a team-oriented environment where every employee feels empowered to take initiative and lead.
Cultivate a positive, customer-focused workplace by supporting team growth and leadership development.
Address and resolve concerns, including incident reporting, to ensure a seamless experience.
Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training.
Provide customers with information on wash products, packages, wash books, and membership plans.
Assist customers with membership account updates and issue resolution.
Oversee store opening and closing procedures, ensuring all tasks are completed correctly.
Learn car wash chemistry, product interactions, and their impact on wash quality.
Identify and resolve wash quality issues caused by chemical imbalances or other factors.
Communicate areas of improvement for the location, team, and company to management.
Administer customer feedback surveys during each shift to maintain high-quality service standards.