Restaurant Shift Leader

Potbelly•Flowood, MS

5d•Onsite

About The Position

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies and procedures with essential areas of focus including but not limited to: FOCUS People Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. Know and support appropriate personnel policies, labor laws and safety procedures. Ensure all security procedures are executed (safe procedures, open/close procedures etc.) Transitions into opening/closing duties. Customers Make customers really happy. Resolve customer complaints/issues. Empowers Associates to make sure all customers leave happy. Execute and support all food safety requirements and practices. Sales Lead Associates to open, transition, and close shifts without supervision. Manage and organize the line and delegate duties to Associates. Know and uphold standards for product quality. Work the line as needed. Ensure back-of-the-house procedural standards are met. Promote sales on the shift through executing the marketing plan within the four walls. Profits Control food costs, labor, waste, and cash on the shift. Count drawers and follow proper daily cash handling procedures.

Requirements

Minimum of 1 year supervisory experience in a restaurant or retail environment.
Minimum educational requirement: High School degree.
Must be able to work a minimum of 2 opens and/or closes per week.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course.
Ability to comprehend and communicate in English via verbal and written communication, such that employee can perform his or her job responsibilities
Exceptional customer service skills.
Strong communication skills, both written and verbal.
Strong organizational skills and the ability to multi-task.
Strong interpersonal skills.
Ability to train and coach others.
Must be able to demonstrate strong leadership skills at all times.
Must be a strong team-player.
Ability to manage a fast-paced, high-volume shifts while providing excellent customer service.

Responsibilities

Lead Associates on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training.
Know and support appropriate personnel policies, labor laws and safety procedures.
Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
Transitions into opening/closing duties.
Make customers really happy.
Resolve customer complaints/issues.
Empowers Associates to make sure all customers leave happy.
Execute and support all food safety requirements and practices.
Lead Associates to open, transition, and close shifts without supervision.
Manage and organize the line and delegate duties to Associates.
Know and uphold standards for product quality.
Work the line as needed.
Ensure back-of-the-house procedural standards are met.
Promote sales on the shift through executing the marketing plan within the four walls.
Control food costs, labor, waste, and cash on the shift.
Count drawers and follow proper daily cash handling procedures.
Oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, problem-solving, maintaining cleanliness, training employees and providing great customer service.