Shift Leader (PM Shift)

Insomnia Cookies•Amherst, MA

6d•Onsite

About The Position

Insomnia Cookies is seeking a Shift Leader to lead bakery operations during their shift, working side-by-side with the Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. This role involves baking, packing orders, coaching teammates, and ensuring the bakery runs smoothly. The ideal candidate enjoys fast-paced environments, working with people, and is not afraid to get involved.

Requirements

1+ year of experience in retail, restaurant, hospitality, or another customer-focused environment
Strong communication, organization, and problem-solving skills
Ability to thrive in a fast-paced, team-oriented environment
Positive attitude with a passion for delivering exceptional guest experiences
Must be 18 years of age or older
Ability to obtain any required food safety certifications applicable to the location
Ability to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.
Bake, package, and prepare orders while providing exceptional guest service.
Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.
Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.
Help maintain our standards for product quality, food safety, cleanliness, and speed of service.
Handle cash management, register accountability, and deposits.
Communicate important updates and partner with store leadership to keep the bakery operating at its best.
Jump in wherever needed to help your team succeed.