Part-Time Shift Leader
About The Position
The Shift Leader assists the Store Manager with daily store operations, associate training, and delivering exceptional customer service. The role supports business KPI achievement, store standards, and operational tasks such as cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. The Shift Leader also promotes the store’s membership program to foster customer loyalty and helps create a positive, energetic environment for the team and customers. The position requires leading by example, supporting and developing associates, maintaining store appearance and stock levels, processing transactions, and helping ensure compliance with safety, operational, and loss-prevention policies. The Shift Leader may resolve customer concerns and escalate issues to the Store Manager when necessary.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience as a keyholder, supervisor, or shift leader, preferably in retail.
- Strong leadership, interpersonal, and conflict-resolution skills.
- Ability to multitask and maintain composure in a fast-paced environment.
- Basic knowledge of retail operations and POS systems.
- Ability to travel between store locations as needed.
Nice To Haves
- Associate degree preferred.
Responsibilities
- Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
- Assist the Store Manager in training and developing sales associates, supporting product knowledge and customer engagement on the sales floor and at the register.
- Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
- Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
- Open and close the store, ensuring it is recovered, clean, and compliant with safety and operational procedures.
- Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
- Support Loss Prevention efforts and follow company policies designed to prevent loss.
- Maintain a professional, enthusiastic, and sincere attitude aligned with MINISO USA’s customer commitment.
- Process sales transactions accurately and efficiently using point-of-sale systems.
- Participate in store promotions and sales events to support business objectives.
- Promote the store’s membership program to foster customer loyalty.
- Travel between store locations as needed.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
