Part-Time Shift Leader

MINISO USA•Rancho Cucamonga, CA

4d•$18 - $21

About The Position

The Shift Leader assists the Store Manager with daily store operations, training associates, and delivering exceptional customer service. The role helps achieve business KPIs, uphold store standards, and complete operational tasks such as cashiering, opening and closing, merchandising, customer engagement, cash management, store upkeep, and shipment processing. The Shift Leader also promotes the store’s membership program to foster customer loyalty and helps create a positive, energetic environment for both the team and customers.

Requirements

Strong leadership, interpersonal, and conflict-resolution skills.
Ability to multitask and maintain composure in a fast-paced environment.
Basic knowledge of retail operations and POS systems.
Ability to travel between store locations as needed.
High school diploma or equivalent.
At least 1 year of experience as a keyholder, supervisor, or shift leader.

Nice To Haves

Associate degree.
Experience as a keyholder, supervisor, or shift leader in the retail industry.

Responsibilities

Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
Assist the Store Manager in training and developing sales associates, strengthening product knowledge and customer engagement on the sales floor and at the register.
Support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
Maintain the store’s appearance, ensure proper stock levels, and implement visual merchandising updates.
Open and close the store, ensuring it is recovered, clean, and compliant with safety and operational procedures.
Resolve customer concerns professionally and escalate issues to the Store Manager when necessary.
Support Loss Prevention efforts and follow company policies designed to prevent loss.
Maintain a professional attitude and demonstrate enthusiasm and sincerity in line with MINISO USA’s customer commitment.
Process sales transactions accurately and efficiently using point-of-sale systems.
Participate in store promotions and sales events.
Promote the store’s membership program to foster customer loyalty.
Travel between store locations as needed.