Frank & Andrea- Madison - Shift Leader

Frank & Andrea•Madison, WI

20h•Onsite

About The Position

The Shift Leader (SL) is responsible for overseeing daily operations during their shift, ensuring high standards of food quality, safety, and customer service. This role is essential to keeping operations running smoothly —supporting the team, maintaining standards, and resolving issues as they come up in real time.

Requirements

Bilingual in Spanish (reading, writing, and speaking) preferred
Strong leadership and team management skills
Excellent communication and problem-solving abilities
Ability to train and manage team members effectively
Food safety manager certification required, or willingness to obtain one
Strong organizational and multitasking abilities
Ability to stand for extended periods in a fast-paced environment
May require lifting up to 50 lbs
1+ years of restaurant managerial experience
High school diploma or GED required

Nice To Haves

Bilingual in Spanish (reading, writing, and speaking) preferred

Responsibilities

Oversee team members, ensuring they follow company policies and perform their duties effectively
Ensure all food safety regulations and company standards are met during your shift
Uphold safety protocols to maintain a safe working environment for the team
Perform and oversee all tasks needed to open or close the restaurant efficiently
Address and resolve customer complaints promptly and professionally
Lead the team in delivering an exceptional, positive experience for every customer
Manage cash handling procedures accurately and securely
Maintain a clean, well-organized restaurant throughout the shift
Oversee food preparation and presentation to meet company quality standards
Train new and existing team members to perform their roles effectively
Monitor labor costs and adjust staffing levels as needed
Ensure recipes are followed precisely for consistent food quality
Oversee all shift activities to keep operations smooth and efficient