Shift Leader(03276) - Littleton NH

Domino's Franchise•Littleton, NH

About The Position

The Shift Leader is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, working to a schedule, store image and standards, customer service, attendance and punctuality, transportation to and from work, cleanliness, marketing, and profitability. The Shift Leader must set an example, follow all policies and procedures, and expect the same from the crew. The role also performs general store-team duties, including operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. The position requires communication and basic math skills, accurate order entry, and physical coordination. Work conditions include exposure to temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to operate all equipment and perform the listed store-team duties.

Responsibilities

Oversee everything that happens during the shift.
Manage cost, inventory, and cash controls.
Manage customer relations and provide great customer service.
Handle staffing and paperwork.
Manage food and work to a schedule.
Maintain store image and adherence to standards.
Ensure attendance and punctuality.
Maintain store cleanliness and contribute to marketing and profitability.
Follow all policies and procedures and set an example for the crew.
Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.