Shift Leader

Habit Burger & Grill•San Dimas, CA

1d•Onsite

About The Position

At Habit Burger & Grill, our secret ingredient is simple—our people! From our crave-worthy, made-to-order menu to the warm smiles behind the counter, everything we do is powered by passion, pride, and a commitment to excellence. For over 50 years, we’ve been serving up more than just delicious food—we’ve been building a culture rooted in quality, teamwork, and opportunity. That’s why we’ve earned the title of “Best Tasting Burger in America”—because we never compromise on flavor, service, or heart. What truly sets us apart? The Habit Difference. It’s our people-first philosophy that fuels everything we do. We believe great guest service starts with a well-trained, respected team—one that’s empowered to grow, lead, and thrive. When you join our team, we invest in you. Our hands-on training goes beyond the “how” to explain the “why,” helping you build confidence and leadership skills from day one. With a clear career path, ongoing support, and a strong promote-from-within culture, we’re here to help you grow personally and professionally. At Habit Burger & Grill, you’re not just starting a job—you’re joining a culture that’s passionate about food, service, and your future.

Requirements

Strong knowledge of commonly-used concepts, practices and procedures in a restaurant.
Read, write and communicate effectively in English.
Basic math skills and computer competency.
Customer service focused and oriented.
Strong problem-solving and conflict-resolution skills.
Demonstrate leadership qualities and professionalism.
1 year of experience in related food service management position preferred, or 2 years of experience in other food service position.
High school degree or equivalent preferred.
Food Manager Certification and/or ServSafe Manager Certificate required.
Ability to work a flexible full-time schedule based on restaurant needs.
Ability to travel occasionally for meetings, conferences, and training.

Responsibilities

Greet and interact with guests in a polite and friendly manner.
Handle guests’ requests and complaints.
Assist in recruiting and hiring of FOH staff.
Train and develop FOH staff, ensuring they meet customer service standards.
Ensure Team Members comply with all established standards, including personal safety, food safety, sanitation, personal hygiene, appearance, and uniform.
Oversee daily operations of a restaurant shift.
Increase sales by ensuring guest satisfaction and prompt problem resolution
Ensure food quality and availability.
Maintain cleanliness, organization, and stocking in all areas of the restaurant.
Supervise and assist in opening and closing the restaurant following checklists.
Prepare deposits and reconcile cash drawers and safe from previous shifts.
Assist in all FOH and BOH positions as required by business needs.
Optimize profits by controlling food and labor costs.
Monitor adherence to all applicable labor laws.
Other projects/duties as assigned by the General Manager.