Shift Leader - Texas Grinders

Texas Grinders • Houston, TX

11d • Onsite

About The Position

The Shift Leader is responsible for directing an efficient workflow and assisting the Store Manager in a variety of store operations duties. This position serves as a role model of barista responsibilities and serves as the team leader when the Store Manager is unavailable.

Requirements

• Passion for people
• Willingness to master brand recipes and techniques
• Energetic, fast-paced, flexible work style
• Ability to work cooperatively in a team environment
• Ability to teach others and communicate effectively
• Strong problem-solving skills and attention to detail
• Desire to take on a leadership role in a growing company

Responsibilities

• Ensure consistent and quality customer experience by executing brand beverage recipes and techniques, resolving customer relations issues, and leading the team in delivering the Scooters Amazing customer service experience
• Maintain speed of service standards during high-volume periods by staying calm, managing an efficient team workflow, anticipating customer needs, and utilizing downtime to prepare for the next rush
• Understand and execute cash handling, point of sale system, and operational procedures in an accurate, consistent manner
• Lead team members to stay on task with store chores and other tasks
• Ensure team members follow all health, safety, and sanitation guidelines
• Serve as a keyholder, following all opening and closing procedures
• Demonstrate punctuality, dependability, and adaptability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed