Concord Crumbl Shift Leader - Mornings

Crumbl Cookies•Concord, NH

18h•Onsite

About The Position

This is a leadership position at Crumbl Cookies focused on inspiring a team and creating a fun, high-energy environment where service, teamwork, and quality are paramount. The Shift Lead will serve as a role model, encouraging collaboration and ensuring exceptional guest experiences. Successful leaders are proactive, upbeat, and passionate about uplifting others. The role involves overseeing day-to-day store operations, including cookie preparation, baking, quality checks, customer service, and cash handling. Team members will be assigned and rotated to specific stations to ensure efficient and cohesive work towards daily goals.

Requirements

Previous leadership experience, ideally in a food service or fast-paced retail environment.
Confident in leading a team.
Quick to solve problems.
Committed to maintaining high standards.
Strong communication skills.
Comfortable using point-of-sale systems.
Basic understanding of technology and performance tracking.
Capable of multitasking without compromising quality.
At least 18 years old.
Reliable transportation to and from work.
Ability to stand for extended periods.
Ability to lift up to 25 lbs.
Friday and Saturday availability required (work at least two weekends per month).

Nice To Haves

Morning shifts or mother's hours availability.
Consistent availability.

Responsibilities

Lead and support the team during active shifts.
Oversee day-to-day store operations, including cookie preparation, baking, quality checks, customer service, and cash handling.
Assign and rotate team members to specific stations to ensure efficient and cohesive work toward daily goals.
Set the tone for the team, creating a fun, high-energy environment.
Ensure every guest receives an exceptional experience.