Shift Leader

Torchy's Tacos Careers • Denver, CO

3d

About The Position

The Shift Leader ensures each restaurant shift runs smoothly and delivers a positive guest experience. The role balances hands-on work with guiding and supporting the team, and is responsible for Front of House and Back of House activities. Shift Leaders lead team members, uphold operational standards, support guest service, and help maintain a safe, clean, and efficient restaurant.

Requirements

• Experience in a supervisory or leadership role in a restaurant or similar environment.
• Strong understanding of food safety, guest service, and restaurant operations.
• Required state alcohol-server and Manager ServSafe certifications.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to lift, push, pull, or carry objects weighing up to 40 pounds and stand or walk for extended periods.

Nice To Haves

• Bilingual English/Spanish.
• Experience training, mentoring, and developing team members.
• Familiarity with inventory and cash-handling processes.
• Proven ability to handle high-pressure situations professionally.

Responsibilities

• Lead shifts to deliver exceptional guest experiences, manage team dynamics, and maintain operational excellence.
• Serve as a key holder when needed, opening and closing the restaurant and setting up or securing the facility.
• Identify, prioritize, and delegate tasks to team members during each shift.
• Engage with guests, meet their needs, and address concerns promptly and thoughtfully.
• Assist with hiring, training, and mentoring team members.
• Maintain knowledge of Front of House and Back of House processes, including recipes, food safety, and cleanliness standards.
• Support inventory management, maintain appropriate preparation levels, and conduct line checks to uphold food quality.
• Supervise cash management and ensure accuracy and compliance with company policies during opening and closing.
• Complete and ensure compliance with health, safety, and regulatory checklists.
• Resolve guest or team member issues professionally and promptly, escalating concerns when necessary.
• Perform other duties or special projects as assigned.
• Demonstrate company values and foster a positive work environment through leadership.
• Communicate clearly with team members by providing direction, feedback, and encouragement.
• Work collaboratively with team members to build trust and achieve shared goals.

Benefits

• Hourly pay of $21.00–$25.00, based on experience.
• Flexible schedules.
• Growth opportunities.
• Food discount card for the employee and their spouse.
• Access to medical, dental, and vision benefits for full-time team members after one year of employment.
• 401(k) after six months of employment.
• Paid Time Off after one year of employment.
• Support from the Torchy’s Family Foundation during times of need and crisis.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed