Shift Leader - North Michigan Ave, IL

SeoulSpice•Chicago, IL

9d•$19 - $20

About The Position

The Shift Leader leads the team and manages restaurant operations during an assigned shift. The role involves positioning team members for success, maintaining a strong pace of service, and ensuring guests receive accurate, high-quality food in a welcoming environment. Shift Leaders work alongside the team, coach in the moment, and support any station as needed. They coordinate with the Kitchen Leader and Sous Chef to keep the line stocked with enough fresh food to meet demand without overproducing or compromising quality.

Requirements

Be at least 18 years old.
Have experience in restaurants, retail, hospitality, or customer service, including guiding or training others.
Create positive guest experiences and communicate clearly and respectfully.
Organize the team, set priorities, and stay calm during busy shifts.
Lead by example, take initiative, and maintain high standards for food, service, and cleanliness.
Be dependable, eager to grow, and connect with SeoulSpice's values of Vibrancy, Respect, Dedication, Teamwork, and Growth.
Be able to perform the essential duties of the role, with or without reasonable accommodation.

Responsibilities

Lead each shift with positive energy, organize the team, and communicate clear priorities.
Create a welcoming guest experience while keeping in-person and digital orders fast and accurate.
Coach Team Members, recognize great work, and provide helpful feedback.
Keep the restaurant clean, stocked, safe, and ready for service.
Handle guest concerns and complete daily shift responsibilities.
Step into any station when needed.
Coordinate with the Kitchen Leader and Sous Chef to maintain appropriate levels of fresh food on the line.