Shift Leader
About The Position
At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values: Taste Obsessed – Bring flavor into every shift Premium Experience – Lead Boldly. Deliver Flawlessly Stay Hungry – Literally & Figuratively One Team! One Smash! – Smash Together Do What’s Right – Act with honesty and consistency. If this sounds like your kind of place, we’d love to have you on the team!
Requirements
- Prior Shift Leader or supervisory experience
- Completion (or ability to complete) Train-the-Trainer program within 90 days
- Strong leadership, communication, and team development skills
- High attention to detail with solid time management and organization
- Results-driven mindset with the ability to thrive in a fast-paced environment
- Flexible availability (nights, weekends, holidays)
- Ability to follow company standards and all regulatory requirements
- Physical stamina to stand for long periods and lift up to 50 lbs in a high-temperature environment
Responsibilities
- Partner with the Restaurant General Manager to lead high-performing shifts and deliver great guest experiences
- Oversee FOH & BOH team performance, fostering a fun, positive, and accountable culture
- Train, coach, and onboard team members using Opus, LMS, and the 4-step training method
- Recognize and reward top performance; address gaps with timely coaching
- Execute daily operations, including checklists, line checks, opening/closing procedures, and cash handling
- Monitor and improve guest experience metrics (NPS, OSAT)
- Ensure compliance with food safety standards and local health regulations
- Uphold service standards by modeling exceptional hospitality every shift
- Manage labor, inventory, and food ordering to meet COGS targets and minimize loss
Benefits
- Tip share-earn up to $2/hr. extra in tips
- Get Paid to Refer your Friends
- Free meal each shift they work
- Flexible schedules
- Medical, Dental and Vision Options
- Paid time off – vacation and sick
- 401K match (21 and older)
- Employee Assistance Program
- Fast track for career opportunities and management experience
- Free uniform
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
