Shift Leader

Potbelly Corporate • Denver, CO

3d

About The Position

A Shift Leader leads and acts according to Potbelly values. The role leads shifts by managing and developing associates to deliver outstanding product quality and customer service, build sales, and control costs. It includes assigning and monitoring work, supporting team members, ensuring operating and safety procedures are followed, preparing and serving food, handling cash, and resolving customer issues. The position works in a fast-paced restaurant and kitchen environment.

Requirements

• At least 18 years of age.
• Meet all state food-safety requirements and pass and obtain a Food Safety Certification. After two unsuccessful attempts to pass, the candidate will no longer be eligible for the Shift Leader role.
• Friendly, customer-first mindset and ability to thrive in a fast-paced, energetic environment.
• Strong written and verbal communication skills.
• Problem-solving ability.
• Comfort working in a bustling kitchen environment.
• Ability to manage potential allergens, including peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
• Ability to stand or walk for 8–9 hours or as needed.
• Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Illinois employees must become food-safety certified within 30 days of employment.

Nice To Haves

• At least one year of supervisory experience in a restaurant or retail environment is preferred.
• Knife skills are a plus.

Responsibilities

• Lead team members during shifts, assign tasks efficiently, and provide feedback.
• Ensure all security procedures are followed.
• Ensure back-of-the-house procedural standards are met.
• Count drawers and follow proper daily cash-handling procedures.
• Prepare quality finished products efficiently, including sandwiches, salads, soups, cookies, and ice cream.
• Comply with health and safety standards for food, cleanliness, and safety.
• Restock the food line, chips, and cooler.
• Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
• Operate the cash register and handle, balance, and follow all cash-handling procedures.
• Effectively handle customer complaints and issues.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Domestic partnership benefits
• Paid parental leave
• FSA and HSA with employer contribution
• Commuter benefit program
• Retirement savings 401(k) with company match
• Employee assistance program
• Paid time off
• Discount program
• Flexible work schedule
• Career growth opportunities
• Competitive pay of $21.30–$21.80 plus digital tips; Potbelly does not guarantee tip earnings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed