Shift Leader Keyholder
About The Position
The Nothing Bundt Cakes (NbC) Guest Service Shift Leader creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Shift Leader is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Shift Leader embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. This is a supervisory role.
Requirements
- Must be 18 years of age or older
- Legally authorized to work in the United States
- High energy and strong interpersonal skills
- Friendly, helpful, positive, patient, socially confident and communicative
- Enjoys interacting with diverse people and excels at providing a superior guest experience.
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
- Diligent, organized and self-motivated.
Nice To Haves
- Previous guest service experience at a bakery, restaurant or retail store is a plus.
- Experience at McDonald's, Starbucks, Trader Joe's, Chick-Fil-A, and other fast food concepts is helpful.
Responsibilities
- Open and close the bakery as a keyholder
- Greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follow NbC Sweet Steps of Service to create a superior guest experience.
- Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
- Suggest additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
- Process guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
- Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
- Replenish retail merchandise and cake display case to ensure a strong visual presentation.
- Take the lead on frosting hands on and guiding other guest service representatives.
- Prepare cake decorations and packaging supplies as needed.
Benefits
- Paid 2 hour trial shift
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
