Shift Lead- TN

Goodwill • Chattanooga, TN

1d • $15 - $15 • Onsite

About The Position

This role supports Chattanooga Goodwill's Mission, Vision, and Values, ensuring actions and decisions align with organizational guiding principles. The Shift Lead is responsible for maintaining agency, employee, and participant confidentiality, demonstrating punctual and dependable attendance. They will supervise all store personnel during their assigned shift to ensure operational standards are met, and will focus on developing, training, coaching, and supporting store associates for career growth within the organization. The Shift Lead must comply with agency policies, Donated Goods Retail standard operating procedures (SOPs), and the agency’s safety and security policies and procedures. This role involves greeting, assisting, and providing excellent customer service to donors and customers, as well as assisting with and resolving complaints, and communicating issues to the management team. The Shift Lead must maintain proficiency in all workstation tasks, monitor and maintain overall store appearance and housekeeping to agency standards, and perform and assist in all functions completed by store personnel. They will also support in maintaining all company records and reports accurately and in a timely fashion, attend all required meetings and training, and review and adhere to Goodwill Industries of the Greater Chattanooga Area safety policies, programs, and procedures. Reporting any unsafe work conditions, accidents, or injuries immediately is crucial. Other duties as assigned will also be part of this role.

Requirements

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience preferred.
• Must have excellent oral and written communication skills in English as well as interpersonal skills, bilingual a plus.
• Must be proficient in Microsoft Office.
• Must be able to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain: CPR and First Aid certifications.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations.
• Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

Responsibilities

• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
• Develop, train, coach, and support store associates for career growth within the organization.
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve any complaints and communicate complaints and issues to the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Perform other duties as assigned.

Benefits

• Employee discount
• 401K and Roth retirement plans with matching contribution after eligibility
• Skills and development opportunities
• Dental and vision insurance - Company Paid for employee (for Full-time employees)
• Basic life insurance – 1.5 times salary, Company Paid for employee (for Full-time employees)
• Primary Care through TextCare- Company Paid for household (for Full-time employees)
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED