Shift Lead - Kimball

CHATTANOOGA GOODWILL INDUSTRIES INC • Kimball, TN

19h • Onsite

About The Position

The Shift Lead will support Chattanooga Goodwill’s Mission, Vision, and Values through their actions and decisions, ensuring alignment with organizational guiding principles. This role involves maintaining confidentiality of agency, employee, and participant information, demonstrating punctual and dependable attendance, and supervising store personnel during assigned shifts to meet operational standards. The Shift Lead is responsible for developing, training, coaching, and supporting store associates for career growth within the organization. They must comply with agency policies, Donated Goods Retail standard operating procedures (SOPs), and the agency’s safety and security policies and procedures. Key duties include greeting and assisting donors and customers, resolving complaints, maintaining proficiency in all workstations, monitoring store appearance and housekeeping, performing and assisting with all store personnel functions, supporting accurate record-keeping, and attending required meetings and training. A strong emphasis is placed on adhering to safety policies, programs, and procedures, reporting unsafe conditions, accidents, or injuries immediately, and performing other assigned duties.

Requirements

• High School degree or GED, preferred.
• Prior retail experience or customer service/ relations experience preferred.
• 6 months supervisory experience preferred.
• Excellent oral and written communication skills in English.
• Interpersonal skills.
• Proficient in Microsoft Office.
• Ability to adapt to growth and a changing environment within the Agency.
• Ability to complete and maintain: CPR and First Aid certifications.
• Reliable transportation and communication required.
• Must be available to work during operating business hours as needed for business operations.
• Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

Nice To Haves

• Bilingual a plus.

Responsibilities

• Support Chattanooga Goodwill’s Mission, Vision, and Values through words and actions.
• Maintain agency, employee, and participants confidentiality.
• Ensure punctual and dependable attendance.
• Supervise all store personnel as applicable during assigned shift to ensure operational standards are met.
• Develop, train, coach, and support store associates for career growth within the organization.
• Comply with agency policies and Donated Goods Retail standard operating procedures (SOPs) and the agency’s safety and security policies and procedures.
• Greet, assist, and provide excellent customer service to donors and customers.
• Assist and resolve any complaints and communicate complaints and issues to the management team.
• Maintain proficiency for tasks required in all workstations.
• Monitor and maintain overall store appearance and housekeeping to agency standards.
• Perform and assist in all functions completed by store personnel.
• Support in maintaining all company records and reports accurately and in a timely fashion.
• Attend all meetings and training as required by the agency.
• Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
• Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
• Perform other duties as assigned.

Benefits

• Employee discount.
• 401K and Roth retirement plans with matching contribution after eligibility.
• Skills and development opportunities.
• Dental and vision insurance - Company Paid for employee (for Full-time employees).
• Basic life insurance – 1.5 times salary, Company Paid for employee (for Full-time employees).
• Primary Care through TextCare - Company Paid for household (for Full-time employees).
• Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft Medical Insurance and Health Savings Account.
• Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED