Shift Lead - Days

Friends of Switchpoint Inc•Salt Lake City, UT

10d

About The Position

The Shift Lead at Canyon Rim performs both behavior technician duties and shift supervision. The role creates weekly team schedules and ensures appropriate coverage on each shift, including helping fill gaps when employees call out. The Shift Lead establishes a positive workflow that follows policies and procedures and supports residents, communicates consistently with the Program Director, coordinates with other staff, and helps maintain a cooperative and harmonious environment. The position is full-time on the day shift, from 7 a.m. to 3 p.m., and starts at $20 per hour. The organization, Friends of Switchpoint, is a nonprofit serving individuals, families, and veterans experiencing poverty and homelessness. Its mission is to address the underlying causes of poverty through personalized plans that support self-sufficiency and community contribution.

Requirements

Previous experience working with clients who struggle with mental health.
Knowledge of domestic violence, mental health, and substance abuse issues.
A positive and compassionate attitude, sensitivity, and ability to work well with others in a close residential setting.
Ability to model positive behavior, maintain appropriate boundaries, and use sound judgment during crises.
Excellent interpersonal, written, and verbal communication skills.
Ability to perform multiple roles within a small nonprofit organization.
Proficiency in MS Office Suite and Google Docs.
Valid Utah State Driver’s License.
May need to lift 50 pounds periodically as needed.

Nice To Haves

Experience leading a team is preferred.

Responsibilities

Understand and implement Switchpoint’s mission and values and follow the Staff Code of Conduct, policies, and procedures.
Provide exceptional customer service to facility residents.
Keep a daily log of occurrences during each shift.
Record residents’ special requirements and needs, such as special diets or ADA accommodations, and coordinate with management to facilitate them.
Update the maintenance log with resident requests and provide it to maintenance staff.
Listen to residents’ needs and respond reasonably and appropriately.
Reconcile and report monetary funds, petty cash, and other expenditures daily.
Report resident concerns to the Director/Manager or appropriate department leadership.
Perform laundry duties, including changing bedding when soiled or when guests check out.
Perform simple cleaning, including public bathrooms, sweeping, and mopping.
Monitor cameras and log activity.
Complete perimeter checks and building walkthroughs to ensure resident safety and security, and document concerns.
Address security issues and complaints by contacting non-emergency dispatch or 911 as appropriate.
Create weekly schedules for the team, ensuring part-time and full-time employees receive required hours and shifts are properly covered.
Minimize overtime as much as possible.
Assign daily tasks to self and team members as needed.
Ensure high-quality notes and appropriate staff conduct.
Communicate frequently and consistently with the Program Director.
Take ownership of the shift and create a positive workflow.
Cultivate Switchpoint culture and values during the shift.
Work cooperatively with other shifts.
Cover shift gaps as needed and help employees find coverage when they cannot work.
Hold the team accountable to facility rules.
Perform other duties as assigned.