Shift Lead
About The Position
The Shift Lead supports store operations and customer service, opening or closing the store without store management when needed. The role handles required system start-ups, cash procedures, store readiness, delivery access, and keyholding. The Shift Lead also models a distinctive customer experience and supports team members in completing daily operational tasks. The position assists management with ordering, inventory, merchandising, pricing, bookkeeping, maintenance, food handling, compliance, and other store responsibilities. It communicates assigned tasks to non-management team members when management is absent and reports disciplinary issues and customer complaints to management. The Shift Lead attends training and completes requested PPLs.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or a pharmacy license, as required by the state.
Responsibilities
- Open and close the store in the absence of store management, including completing system start-ups, cash handling, and preparing the sales floor and stockroom for the business day.
- Open the store’s back door for deliveries.
- Complete product returns, order voids, customer refunds, cash drops, and requests for register change.
- Model and deliver a distinctive customer experience; greet and assist customers and patients, resolve issues, answer questions, and share customer-service practices with team members.
- Hold store keys and open or close the store without management as necessary.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
- Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist management in evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities in departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure pricing signage is accurate and complete related pricing tasks required by local regulations or compliance programs on time.
- Assist with bookkeeping activities such as cash reports, cash counts, ledgers, and bill payment.
- Help maintain a clean, neat, orderly store inside and out; request store or system repairs when appropriate.
- Assist with food separation and product placement according to policy, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Assist at the pharmacy out window when requested.
- Ensure compliance with state and local laws for regulated products, including alcoholic beverages and tobacco products.
- Conduct team-member bag checks before they leave the store.
- Follow company policies and procedures and maintain respectful coworker relationships.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager.
- Communicate assigned tasks to non-management team members when store management is absent.
- Report disciplinary issues and customer complaints to management.
Benefits
- Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
