Shift Lead (KFC)

LV Petroleum•Lamar, CO

6d•Onsite

About The Position

The Shift Lead is responsible for supervising daily operations, ensuring smooth and efficient restaurant operations during their assigned shift. This role involves monitoring food preparation to meet KFC's quality standards, maintaining cleanliness, and enforcing health and safety regulations. The Shift Lead also plays a crucial role in customer service, handling complaints, and ensuring timely and accurate service. Additionally, they are responsible for leading and motivating team members, providing on-the-job training, and assisting with inventory and stock control. Cash handling, financial procedures, and ensuring safety and cleanliness standards are also key aspects of this position.

Requirements

High school diploma or equivalent (required).
Ability to lead and motivate a team in a fast-paced, high-pressure environment.
Strong customer service skills with the ability to resolve issues effectively and ensure guest satisfaction.
Excellent verbal communication skills for interacting with customers and staff.
Ability to multitask and stay organized while managing multiple responsibilities.
Efficient in prioritizing tasks and managing time effectively.
Ability to think on your feet and solve issues quickly and effectively.
Willingness to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Previous experience in a fast-paced food service or customer service role, with some leadership experience (preferred).

Responsibilities

Lead and supervise team members during your assigned shift to ensure smooth and efficient restaurant operations.
Monitor food preparation and ensure it meets KFC’s quality standards for taste, presentation, and portion control.
Ensure the dining area, kitchen, and restrooms are clean and organized.
Enforce health and safety regulations and ensure compliance with all local, state, and federal laws.
Handle opening and closing duties, including cash handling, securing the restaurant, and managing the shift transitions.
Ensure excellent customer service is provided by the team, creating a welcoming and friendly environment for all guests.
Handle customer complaints and concerns in a calm, professional manner, striving to resolve issues to the customer's satisfaction.
Ensure that service is timely, accurate, and meets KFC's standards for guest satisfaction.
Direct and motivate team members during the shift to ensure they meet performance expectations.
Provide on-the-job training and support to team members, including new hires.
Monitor team performance and provide feedback to improve efficiency and teamwork.
Assist in delegating tasks and assigning roles to team members based on needs during the shift.
Promote a positive work environment, motivating staff to work together and achieve team goals.
Assist with inventory management, ensuring that supplies and ingredients are adequately stocked for your shift.
Help monitor food and product waste and ensure proper portion control to minimize losses.
Ensure that all kitchen equipment is in working order and report any maintenance issues promptly.
Handle cash transactions and ensure that registers are balanced at the beginning and end of the shift.
Ensure that all transactions are completed accurately, and cash deposits are handled according to company guidelines.
Help manage labor costs by optimizing staffing levels based on customer volume.
Assist with training new employees and provide continuous feedback and guidance to improve performance.
Help assess team members' strengths and weaknesses and support their ongoing development.
Ensure that the restaurant meets KFC's safety and cleanliness standards, including food safety and sanitation procedures.
Maintain the cleanliness of workstations, dining areas, and restrooms throughout the shift.
Conduct safety checks on equipment and ensure that team members follow safe working practices.