Shift Lead (LTSH)

Edmonton City Centre Church Corp•Edmonton, AB

2d•Onsite

About The Position

e4c's Long-Term Supported Housing provides a home to individuals with complex mental health and additions who require 24/7 on-site support. Operating from a trauma-informed, recovery-oriented, and harm reduction approach, residents will work with the onsite staff to set and work towards their own self-identified recovery goals pertaining to their overall wellness and recovery. The Shift Lead is responsible for supervising, mentoring, and guiding Community Support Workers. This role emphasizes a trauma-informed perspective, an Indigenous worldview, and a strength-based approach to delivering frontline services. As part of a multi-disciplinary team, the Shift Lead shares accountability for helping residents achieve their goals while ensuring efficient and appropriate daily operations.

Requirements

Diploma or Degree in Social Work, Human Services, or related field.
Standard First Aid and CPR
Suicide Intervention
Valid Class 5 Driver’s License and vehicle
Proof of vehicle insurance (min. $2 million liability), registration and 3-year drivers abstract.
Indigenous Awareness
Medication Administration
De-Escalation
Trauma Informed Care
Harm Reduction
Food Safety
2+ years working with marginalized, high-risk, and vulnerable populations.
1+ years of leadership or supervisory experience.
Knowledge of Housing First standards and practices.
Broad understanding of homelessness, harm reduction, mental health, addictions, trauma, and cultural and gender diversity.
In-depth knowledge of community resources for health, legal, cultural, income, and housing support.
Strong computer skills in Microsoft Windows environments.
Ability to maintain accurate records and report on outcome-based programs.
Police Information Check with Vulnerable Sector Check and Intervention Record Check.

Responsibilities

Lead, mentor, and coach Support Workers while ensuring adherence to organizational policies and fostering a positive workplace culture.
Supervise and support daily frontline operations, ensuring completion of responsibilities and alignment with program goals.
Facilitate team communication, decision-making, and staff engagement in training, meetings, and operational planning.
Oversee resident care by collaborating on recovery-oriented, goal-driven care plans using harm reduction and relational approaches.
Support residents’ holistic wellbeing (physical, emotional, spiritual, mental) through coordination with clinical and community partners.
Promote a respectful, empowering environment, modeling conflict resolution, positive communication, and empathy.
Ensure timely, accurate documentation, reporting, and adherence to health, safety, and contract obligations.
Manage crises and critical incidents, ensuring proper reporting and follow-up with multi-disciplinary teams.
Monitor staff schedules, caseloads, and program outcomes, recognizing and supporting staff performance.
Engage in ongoing professional development and perform other duties to enhance program effectiveness and resident support.