Part-Time Shift Lead - Phoenix, AZ

Dutch Bros • Phoenix, AZ

11d • Onsite

About The Position

As a Shift Lead at Dutch Bros Coffee, you uphold the company’s vision, culture, and core values on every shift. You serve as a leader within the shop, communicate internal and external feedback to leadership, and take on necessary duties so the crew can focus on delivering the company’s core values. You lead the shift experience for Broistas and customers, model Broista expectations, train new Broistas, and support shop operations. The role requires availability for at least 20 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends.

Requirements

• No disciplinary action within the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
• Successfully complete the most recent flowcheck with a score of at least 90% and complete it on time.
• Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
• Complete, pass, and maintain mandatory certificates, training, and knowledge tests required by Dutch Bros policies and applicable federal, state, and local regulations.
• Be available to work a minimum of 20 hours per week on a flexible schedule that may include early mornings, evenings, and weekends.
• Be able to work Shift Lead shifts and attend shop meetings and culture-building events.
• Demonstrate all Broista Levels of Leadership expectations.

Nice To Haves

• Six months of Broista experience at Dutch Bros is preferred.

Responsibilities

• Cultivate the Dutch Bros atmosphere and standards on shift, ensure Broistas meet expectations, and help solve problems.
• Manage shifts by preparing Broistas for specials and promotions and helping maintain the right energy and attitude for customers.
• Model and meet all expectations of the Broista role, and demonstrate expertise in drink and operational fundamentals.
• Train new Broistas operationally and culturally in a fun-loving, mind-blowing environment, including covering all aspects of the Manifesto.
• Support the Shop Manager and Shop Lead with delegated shop duties.
• Set up the next shift for success by counting tills, preparing bank deposits, restocking products, putting inventory away, and meeting cleanliness standards.
• Communicate with the manager and share wins and improvement opportunities with shop leaders.
• Attend mandatory meetings and culture-building events, know available resources, and follow company policies and procedures.
• Demonstrate Broista leadership expectations, including communicating appropriately with leaders and crew, and showing effort, skill, resilience, and optimism.

Benefits

• Free Dutch Bros swag.
• Free coffee under the Employee Drink Policy.
• Paid volunteer hours.
• Employee Assistance Program.
• Access to a Financial Wellness Platform.
• 401(k) eligibility after one year of employment.
• Education Benefit Program after one year of employment.
• Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires relocation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed