Full-Time Shift Lead – Buffalo Grove, IL

Dutch Bros Coffee • IL - 80 McHenry Rd - IL0401, IL

5d • $17 • Onsite

About The Position

At Dutch Bros, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. This job isn’t for everyone. It’s fast, high-energy, and physically demanding. You’ll be on your feet, moving quickly, and keeping up with a steady flow of customers all while delivering next-level service. As a Shift Lead you’ll connect with customers, keep up in a fast-paced environment, and ensure the crew stays hyped and the line stays fast.

Requirements

• A people person who thrives on connection and loves making someone’s day.
• Adaptable and quick; you can handle a rush and keep the kindness rolling.
• Team-oriented and ready to lead your crew on shift, no matter what’s needed.
• Positive and considerate; you bring the energy, even when it gets busy.
• Committed to growth and always looking for ways to improve.
• Reliable transportation. You’ll need to show up on time for scheduled shifts and mandatory meetings.
• A Food Handler Permit or Certification is required based on state/local regulations.

Responsibilities

• Support the Shop: Own the coordination of positions, manage breaks, and keep the crew moving efficiently.
• Coach in the Moment: Act as a mentor to Broistas, helping them perfect their craft and elevate their customer connections.
• Maintain the Standard: Ensure drink quality is top-tier and food safety/cleanliness standards are met throughout the shift.
• Problem Solve: Handle tough customer Broista moments with kindness and speed, turning every situation into a win.
• Bridge the Gap: Communicate shift wins and challenges to the Shop Manager, helping the whole shop level up.
• Embody: Live out the Dutch Bros values: radiate kindness, get up early, stay up late, and change the world.
• Stay Fast & Focused: Work efficiently to craft high-quality drinks while keeping up with the hustle of a busy shop.
• Be Reliable: Show up on time, communicate your availability, and be ready to roll when your shift starts.

Benefits

• Competitive pay
• Tips
• Opportunities for career growth within the shop, HQ, and or warehouse & fulfillment opportunities.
• Free drinks & food on shift
• Dutch Bros swag
• A work environment like no other.
• Every cup you serve supports local communities and brings people together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed