Full-Time Shift Lead - Lakewood, CO
About The Position
At Dutch Bros Coffee, the Shift Lead helps uphold the company’s vision, culture, and core values on every shift. This servant-leader role communicates internal and external feedback to leadership and handles operational work that allows the crew to focus on delivering the company’s values. The Shift Lead leads the experience for Broistas on shift so they can provide a memorable customer experience, models the Broista role, and trains new Broistas operationally and culturally. The role supports the Shop Manager and Shop Lead with inventory, shop setup, cleanliness, quality assurance, and other delegated duties. It requires availability to work at least 32 hours per week on a flexible schedule that may include early mornings, evenings, and weekends. Compensation is $16.66 plus tips.
Requirements
- No disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Successfully completed the most recent flowcheck with a score of at least 90% and completed it on time.
- Obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Available to work a minimum of 32 hours per week on a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Demonstrate all Broista Levels of Leadership expectations, including anchors and level-up arrows.
- Demonstrate strong communication, emotional intelligence, resilience, optimism, and a willingness to keep learning.
Nice To Haves
- Six months of Broista experience at Dutch Bros is preferred.
Responsibilities
- Cultivate Dutch Bros atmosphere and standards on shift, help ensure Broistas meet expectations, and help solve problems.
- Manage the shift, preparing Broistas for specials and promotions and encouraging the appropriate energy and attitude for customers.
- Model and meet all expectations of the Broista role, and train new Broistas operationally and culturally in a fun-loving environment.
- Cover all aspects of the Manifesto during training and set Broistas up for success.
- Support the Shop Manager and Shop Lead with inventory management, shop support, and delegated duties.
- Prepare the next shift by counting tills, making bank deposits, restocking and putting away inventory, and meeting cleanliness standards.
- Communicate with the manager and share wins and improvement opportunities with shop leaders.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Shift Lead Field Guide and Employee Handbook.
- Assist the Shop Manager and Shop Leads with inventory and shop setup and cleanliness standards.
- Work with the Shop Lead and Shop Manager on quality assurance inspection follow-up and accountability.
- Communicate appropriate information to leaders and expectations to the crew while on shift.
- Be available for shift lead shifts, shop meetings, and culture-building events.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance for full-time Shift Leads
- Sick time, as applicable by state law
- Paid time off
- Six paid holidays per year
- Qualifying candidates may be eligible for relocation compensation when accepting a job offer that requires relocation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
