Shift Lead

Walgreens•Lake Worth Beach, FL

1d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening or closing the store in the absence of store management. The role handles required systems start-ups, cash procedures, store readiness, and vendor deliveries. The Shift Lead provides a distinctive customer experience, supports and coaches team members, and helps maintain accurate inventory, pricing, displays, and store conditions. The position also assists with bookkeeping, training, regulatory compliance, and communication between management and non-management team members.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, including required systems start-ups, cash handling, and preparing the sales floor and stockroom for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
Engage customers and patients, offer assistance, resolve issues, and answer questions.
Model customer service best practices and Walgreens service traits for team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales on the assigned cash register and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockrooms, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain appropriate signage, and complete related regulatory pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, and orderly store conditions and request repairs when appropriate.
Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent.
Report disciplinary issues and customer complaints to management.