Shift Lead

Walgreens • Sussex, WI

1d • $18 - $23 • Onsite

About The Position

The Shift Lead is responsible for opening and closing the store in the absence of store management, including all required systems start-ups, cash handling, and ensuring the store is ready for business. This role also involves completing product returns, order voids, customer refunds, and providing change. The Shift Lead models and delivers a distinctive and delightful customer experience by engaging customers, resolving issues, and sharing best practices with team members. In operations, the Shift Lead assists with inventory control, pricing, displays, and maintaining store condition. They also ensure compliance with laws regarding regulated products and perform bag checks. The role includes communicating tasks to team members when management is absent and reporting disciplinary issues and customer complaints. The Shift Lead also attends training and completes assigned tasks.

Requirements

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

Nice To Haves

• Knowledge of store inventory control.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups, cash handling, and preparing the store for business.
• Responsible for opening the back door of the store for deliveries.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members.
• Assists with and coaches other team members on the warehouse and vendor ordering process.
• Responsible and accountable for registering all related sales on assigned cash register.
• Assists manager or assistant store manager in reviewing order exceptions and reverse logistics.
• Assists manager or assistant store manager in evaluating and developing displays.
• Maintains accurate inventory counts and on-hand quantities.
• Assists with ensuring the Outdate program is followed.
• Responsible for basic department pricing and making daily price changes.
• Ensures proper signage is displayed to support accurate pricing.
• Completes additional pricing tasks related to local regulations and regulatory compliance programs.
• Assists with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
• Requests store or system repairs as required in manager absence.
• Assists with separation of food items and product placement as specified by policies/procedures.
• Assists in stock rotation, using the first in, first out method and restock outs.
• Has working knowledge of store systems and store equipment.
• Assists at Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Responsible for bag checks of team members before leaving the store.
• Complies with all company policies and procedures.
• Maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Attends training and completes PPLs requested by Manager.
• Serves as a liaison between management and non-management team members by communicating assigned tasks.
• Reports disciplinary issues and customer complaints to management.

Benefits

• Actual compensation will depend on factors like geography, skills, abilities, education, experience, and other relevant factors.
• This role will remain open until filled.
• Benefits information available at jobs.walgreens.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed