Shift Lead | Washington, D.C.

Blank Street•Washington, DC

2d•$20 - $22•Onsite

About The Position

At Blank Street, Shift Leads help bring the company’s mission to life by leading their teams on the floor, ensuring smooth shift operations, and creating an environment where customers and team members feel valued. This is a hands-on leadership role in a fast-paced setting, suited to someone who enjoys connecting with people, motivating a team, and delivering great hospitality. The Shift Lead crafts coffee and matcha products, provides exceptional customer hospitality, supports the General Manager, and helps train new employees. They help ensure team members follow menu recipes and store operating processes, open and close the store safely, resolve customer issues, and support store-level initiatives that improve foot traffic, attract customers, increase sales, and promote operational profitability.

Requirements

At least 2 years of experience in a customer service leadership position, such as Shift Leader, Shift Supervisor, or Key Holder; hospitality, coffee, or beverage experience is preferred.
Must be at least 18 years old.
Able to lift 25 or more pounds and stand for long periods.
Availability that meets the needs of the cafes.
Able to work 30–40 hours per week, 4–5 days per week, including two peak days (Friday, Saturday, or Sunday).
Weekend and holiday availability is preferred.
Must be authorized to work in the United States.
Love of cafe culture and people; friendly, open, approachable, and able to work well with others.
Strong knowledge of coffee and/or matcha.
Solid multitasking skills and demonstrated interpersonal communication skills.
Passionate about excellent hospitality and building a regular customer base.
Able to work quickly in a high-volume environment.
Able to represent the brand and foster growth among team members.

Nice To Haves

Weekend and holiday availability.
Experience in hospitality, coffee, or beverage.

Responsibilities

Craft coffee and matcha products.
Provide exceptional hospitality to customers.
Support the General Manager and help train new employees, including ensuring they follow menu recipes and store operating processes.
Open and close the store safely and responsibly, following all checklists.
Handle and resolve customer issues.
Lead and support store-level initiatives to increase foot traffic, attract new customers, grow daily sales, and improve operational profitability.