Shift Lead

Walgreens•Pittsburg, CA

10h

About The Position

The Shift Lead supports store operations when store management is absent, including opening and closing the store, handling cash and deliveries, maintaining store readiness, and helping ensure a positive customer experience. The role coaches team members, supports inventory, pricing, merchandising, compliance, and maintenance activities, and communicates assigned tasks and issues between management and non-management team members. The position may assist at the pharmacy out window as requested.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required systems start-ups and cash handling, and ensure the sales floor and stock room are ready for the business day.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Hold store keys and open or close the store without management when necessary.
Assist with and coach team members on warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales and account for scanning errors, price verifications, items not on file, price modifications, and voids.
Help management review order exceptions and handle reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain signage, and complete applicable pricing tasks accurately and on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments, as needed or requested.
Help maintain a clean, neat, orderly store and request store or system repairs when appropriate.
Follow food-separation and product-placement procedures, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.