Shift Lead (Santa Clara County) - The Penny Ice Creamery

The Glass Jar•Los Altos, CA

8d•$20•Onsite

About The Position

We are seeking passionate and motivated individuals to join our leadership teams at The Penny Ice Creamery shops in Palo Alto and Los Altos! The Penny Ice Creamery is the only ice cream shop in Santa Cruz that makes ice cream completely from scratch, in house, using local and organic ingredients. We make unique flavors like Thai Tea, Nectarine Crisp, and Olive Oil Chocolate Sea Salt! We also make timeless flavors like Cookies n' Cream and Straight Up Strawberry, and our classics like Tahitian Vanilla Bean, Fresh Mint Chip, and Dark Chocolate. As a Shift Leader, you will create an excellent customer experience by scooping ice cream and making special items like ice cream sundaes and milkshakes. You will get barista-trained and make high quality coffee and tea drinks. You will get trained on opening and closing the shop. You will also become an expert in making fresh sugar cones and marshmallow fluff from scratch. In addition to providing exceptional service, you will be a leader and role model for the staff. During your shift, you will be responsible for maintaining the flow of business and the presentation of the shop, and upholding our high standards of service, product quality, and hospitality. We operate two Penny locations in Santa Clara County: - State Street Market (170 State Street, #102, Los Altos, CA 94022) - Town and Country Village (855 El Camino Real #121, Palo Alto, CA 94301 The Glass Jar, which includes The Penny Ice Creamery and The Picnic Basket, was founded in Santa Cruz, CA in 2010 with a focus on made from scratch deliciousness, locally sourced ingredients and community.

Requirements

Skills include critical thinking, problem-solving, prioritization, and leadership.
Ability to work autonomously, and as a team player and leader.
Ability to effectively communicate and work in a fast-paced environment.
Skilled in attention to detail and follow-through.
Available to work on weekdays, weekends and holidays.
Available to work at least 20 hours a week on a reliable basis.
Must be available to work through Summer 2026 (June ~ September).

Nice To Haves

Preference will be given to individuals with experience in leadership, but we are willing to train the right person.

Responsibilities

Creating an excellent customer experience by scooping ice cream and making special items like ice cream sundaes and milkshakes
Making high quality coffee and tea drinks
Opening and closing the shop
Making fresh sugar cones and marshmallow fluff from scratch
Maintaining the flow of business and the presentation of the shop
Upholding our high standards of service, product quality, and hospitality
Being a leader and role model for the staff