FT Shift Lead - Panda Express - Denver International Airport
About The Position
The Shift Lead supports daily restaurant operations at Panda Express in Denver International Airport. The role provides guest service, explains and sells menu items and promotions, handles payments, prepares and stores food according to company standards, and helps ensure the unit is clean, stocked, safe, and ready for service. The Shift Lead assists unit management and leads employees when a unit or assistant manager is absent, performs opening and closing duties, and supports associate training. Pay is $23.00–$26.00 per hour, plus pooled tips. The stated compensation includes a $3.00-per-hour differential associated with tip-pool eligibility. Actual tip earnings vary and are not guaranteed; applicable minimum-wage protections apply. Starting pay, tip-pool participation, and assigned duties are determined during hiring based on experience, qualifications, and business needs. Training lasts six weeks.
Requirements
- High school diploma or GED.
- One to two years of previous customer service and supervisory experience, or an equivalent combination of education, training, and experience.
- Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
- Open availability and scheduling flexibility are required.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to communicate information effectively with customers and coworkers individually and in small groups.
- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
- Ability to apply reasonable understanding when carrying out written, oral, or diagram-form instructions.
- Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.
Responsibilities
- Provide friendly, prompt guest service in accordance with established service standards.
- Communicate, explain, and suggestively sell menu offerings, products, and promotions.
- Handle cash and related paperwork, present checks, and process guest payments.
- Cook and store food at required temperatures; label, date, and rotate products according to company standards.
- Assist unit management with monitoring daily operations and lead employees when a unit or assistant manager is absent.
- Perform opening and closing duties, including cash management, inventory, stocking, and maintaining unit appearance.
- Follow and ensure compliance with company policies, procedures, and safety guidelines.
- Support associate training to maintain unit standards, sales, and customer service.
- Ensure unit areas are cleaned and maintained and that opening or closing side work is completed according to checklists.
- Follow safe food-handling and hygiene practices.
- Follow workplace safety standards for equipment operation and maintenance, and promptly report equipment malfunctions to management.
- Perform other duties as assigned.
Benefits
- Pooled tips, distributed among participating employees based on hours worked; tip amounts vary and are not guaranteed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
