SHI

The Flame Broiler, Inc.•Tustin, CA

1d•$21 - $21•Onsite

About The Position

The Shift Lead supports an environment where The Flame Broiler, Inc.’s values, culture, and operating standards thrive. Under the supervision of the General Manager and Assistant General Manager, the Shift Lead communicates the brand’s vision and systems through operational procedures and keeps the brand’s values and guiding principles central to restaurant operations. This role supports company sales and revenue goals, oversees restaurant operations and team members during assigned shifts, and helps ensure service, safety, cash handling, training, and performance standards are met.

Requirements

Satisfactory certification in, and demonstrated ability to perform, all restaurant positions, including cashier, prep, and cook.
Successful completion of the company-approved Train-The-Trainer certification course.
Ability to oversee shift procedures, assign tasks, monitor job performance, and provide performance feedback.
Ability to coach team members, resolve conflicts patiently and professionally, and handle guest complaints promptly.
Ability to perform and enforce cash-handling procedures.
Ability to communicate company standards, policies, and safety requirements to restaurant team members.

Responsibilities

Work with the Assistant General Manager and General Manager to achieve company sales and revenue goals, and operate shifts to support those goals.
Monitor store revenue during assigned shifts and report sales to supervisors and the home office support team when necessary.
Execute the Flame Broiler Shift Management 9 Touch Point module within assigned areas of responsibility.
Help ensure the restaurant meets standards across all areas of the 4 Pillars of Success operational evaluation.
Receive and organize bi-weekly inventory; verify that received products are accurate and in acceptable condition.
Perform and enforce cash-handling procedures during assigned shifts.
Maintain the safety and security of the restaurant facility during assigned shifts.
Perform all restaurant positions, including cashier, prep, and cook, after achieving satisfactory certification.
Communicate sales initiatives and promotions, and monitor their progress and success during assigned shifts.
Report equipment repairs, damage, and replacement needs to a supervisor or corporate support team.
Monitor store waste and help troubleshoot problems and resolve operational inefficiencies in a timely manner.
Ensure team members follow company policies and performance standards during assigned shifts.
Communicate shift changes and occurrences to the incoming manager or through next-day reports, including call-outs, issues, successes, goals, revenue goals, and employee performance matters.
Complete shift handover communications to the Senior Team Lead and/or Assistant Team Lead when necessary.
Lead shifts by overseeing procedures, assigning tasks, and monitoring supervised team members’ job performance.
Evaluate team member performance, provide feedback, and hold team members accountable for their roles and assigned tasks.
Complete the company-approved Train-The-Trainer certification course and deliver training as directed.
Support the Assistant Team Lead and Senior Team Lead in certifying new or promoted team members’ training and job competency; follow up with trainees and monitor their progress.
Help ensure team members understand company standards and policies, and support enforcement of those standards through effective leadership.
Follow company guidelines when recommending team members for promotion and coach supervised team members on performance improvement.
Resolve conflicts patiently and professionally, and handle guest complaints promptly when necessary.
Help document employee attendance and punctuality records.
Communicate and ensure adherence to the company injury illness prevention safety program.