Shift Lead

Black Rifle Coffee • San Antonio, TX

27d • Onsite

About The Position

Black Rifle Coffee Company seeks to hire Shift Leads who will assist the General Manager in executing store operations during scheduled shifts. As the a Shift Lead, you will be responsible for leading the team during your assigned shift. This includes ensuring excellent customer service, managing inventory, supervising employees, and maintaining a clean and organized store environment.

Requirements

• 3+ years experience in QSR, customer service, retail, or hospitality environment
• 2+ years of retail supervisory experience preferred
• Excellent customer service skills
• Ability to lead and motivate a team
• Ability to multitask and prioritize work of self and others in a fast-paced environment
• Experience with cash handling and safety and security.
• Demonstrated track record of coaching & developing others.
• Competency in written & verbal communication
• Basic computer skills
• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Responsibilities

• Delivers exceptional customer service
• Executes store operations during scheduled shifts.
• Organizes opening and closing duties as assigned.
• Provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience.
• Proactively responds to customer and store needs: escalates feedback & concerns to store management.
• Prepares quality beverages and food products according to BRCC standards.
• Follows health, safety and sanitation guidelines for all products.
• Responsible for scheduling and covering breaks and meals of floor staff.
• Assists with other duties as directed by General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed