Shift Lead Crumbl Exton
About The Position
The Shift Lead role at Crumbl Exton is a primary management position during scheduled shifts. Following a 2-week training period, the Shift Lead will be responsible for managing the team of Bakers to exceed Crumbl's high standards in Quality, Customer Service, and Cleanliness. This role involves participating in meetings, supporting the General Manager, and opportunities for career advancement within the company. Crumbl is the nation's fastest-growing and largest gourmet dessert company, operating an "Open Bakery" environment where customers can see the baking process live. The company's mission is to bring friends and families together over delicious desserts.
Requirements
- Previous food service leadership experience.
- Availability to work some weekend shifts (store closed Sundays).
- Availability to open or close store when necessary.
- Willingness to attend occasional off-site sales events.
- Completion of Basic Food Handlers certificate.
- Completion of all internal training certifications within 90 days of hire.
- Comfortable with Smart Phone Apps, Spreadsheets, Email, and Online Calendars.
- Valid driver's license and reliable transportation to/from work.
- Must be at least 16 years old.
- Knack for customer service.
- Love cookies.
Nice To Haves
- Applicants must be at least 16 years old, have a knack for customer service, and love cookies.
Responsibilities
- Perform as Manager on Duty during scheduled on-floor shifts, assigning staff to positions and ensuring policy adherence.
- Act as the front line for resolving customer service issues via phone, in person, and online.
- Mentor and train new entry-level staff.
- Mentor and train team members on 'The Crumbl Way'.
- Coordinate and ensure scheduled dough production, dessert decoration, and baking schedules are on track.
- Execute all Opening, Shift-Change, and Closing procedures, including using app checklists.
- Participate with the full management team in developing and nurturing a strong and inclusive culture.
Benefits
- Free uniforms
- Opportunity for advancement
- Training & development
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Rapid raises and promotion for top performers
- Monthly bonus potential
- Weekly Pay
- Guarantee of at least $2.00 / hour in tips for your non-training hours
- Employee Discount
- Free Cookie with every shift
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
