Shift Lead

16 On Center•New York, NY

19h•Onsite

About The Position

As a Shift Lead at Olly Olly Market, you will oversee day-to-day operations during assigned shifts within the food hall. This role is responsible for ensuring a high-quality guest experience, supporting smooth coordination between vendors, and maintaining efficient execution of service standards. You will act as the primary on-the-ground leader during your shift, supporting staff and vendors, troubleshooting issues as they arise, and helping maintain a clean, organized, and well-run environment.

Requirements

2+ years of experience in hospitality
At least 1 year in a lead or supervisory role preferred
Comfortable leading a shift and supporting a team in a fast-paced environment
Strong communication skills with the ability to interact confidently with guests, vendors, and staff
Able to stay organized, think on your feet, and troubleshoot issues in real time
Reliable, accountable, and able to take initiative without constant direction
Positive, team-oriented approach with a focus on maintaining a strong floor presence
Comfortable multitasking and prioritizing in a high-volume setting
Ability to work a flexible schedule, including nights, weekends, and holidays
Comfortable standing and moving throughout a full shift
Ability to lift and carry up to 40–50 lbs as needed

Nice To Haves

Food hall or multi-concept experience is a plus

Responsibilities

Lead front-of-house operations during assigned shifts, ensuring the food hall is clean, organized, and fully guest-ready at all times
Act as the main point of contact between vendors, staff, and management, handling real-time issues and escalating when needed
Monitor vendor readiness, service times, and overall performance to support a smooth and consistent guest experience
Provide a welcoming and professional presence on the floor, addressing guest questions, feedback, and concerns in real time
Support peak service moments across the space as needed, including assisting vendors or stepping into service areas
Supervise and support hourly staff, maintaining accountability, floor coverage, and clear communication throughout the shift
Help train and guide team members on service standards and day-to-day operations
Maintain cleanliness and organization across all shared spaces, including seating areas, restrooms, and common areas
Conduct regular walkthroughs to ensure safety, cleanliness, and overall readiness of the space
Assist with execution of on-site events and programming, helping coordinate logistics and maintain a smooth guest flow
Complete shift reports and log important updates, incidents, and operational notes
Support inventory tracking of shared supplies and communicate restocking needs
Assist with opening and closing responsibilities, including closing the facility in line with established procedures